Junish Varghese

Podtgradution in Information Technology

2019 - 2020

Whitireia New Zealand, NZ

Postgraduate qualification in Information Technology with a focus on Network Design and Management, Network Security and Forensics, Cloud Computing, and ICT Infrastructure.

Bachelor of Technology

2012 - 2016

University of Calicut, India

Bachelor of Technology in Electrical and Electronics Engineering, providing a strong foundation in core electrical systems, circuits, and embedded technologies. Developed analytical and problem-solving skills applicable to both hardware and IT domains.

Technical Support Engineer

2021 - Present

Squiz New Zealand, New Zealand

• Solves technical problems our customers have with their existing systems. Including but not limited to: Patching of Server Portfolio, Addressing monitoring alerts (TE, Nagios and CSHR), and Applying automation tooling at all times to all TSE activities.
• Troubleshoot problems in Squiz RedHat server environments and SaaS stack (AWS) toward root cause and resolutions
• Providing responsive technical support to customers via industry-standard ticketing systems with an acute awareness of the business impact and SLA commitments in customer interactions.
• Provides expert guidance to delivery teams to ensure the correct use of our products. Completes tasks associated with project work where ASE/TSE skills are required.

ICT Technical Engineer

2021

Ministry of Business, Innovation and Employment, New Zealand

• Contributed to a large-scale enterprise laptop deployment project for MBIE, assisting with the imaging and upgrade of legacy Windows workstations from Windows 7 to Windows 10.
• Provided on-site technical support by installing, repairing, and performing preventative maintenance on Microsoft workstations and related hardware/software.
• Provided critical network support to ensure seamless connectivity for desktops and peripherals, while actively training in emerging technologies to deliver informed, up-to-date solutions.
• Managed the full deployment lifecycle of laptops—including receiving, imaging, deployment, training, and disposal—while proactively updating users on machine arrivals and rollout timelines via MS Outlook and MS Teams.

IT Hardware Auditor

2020 - 2021

Spark Digital, New Zealand

• Conducted comprehensive audits of telephony and IT equipment across 3 District Health Boards (CCDHB, Hutt Valley, and Masterton DHBs), identifying all devices (phones, computers, printers, faxes) and assessing system gaps.
• Delivered actionable recommendations to address weaknesses, ensuring compliance with departmental standards and deadlines while maintaining objectivity.
• Led independent audit execution—collaborating with auditees, collecting data with minimal supervision, and analyzing findings to drive improvements.
• Prepared and presented concise reports to business unit management and team leads, highlighting risks and optimization opportunities.

ICT Support Engineer

2020

Wellington City Council, New Zealand

• Led the end-to-end deployment of public PCs, OPACs, and MFDs—building devices via Azure/Intune, installing hardware/software, and troubleshooting failures (OS, network, peripherals)
• Partnered with 3rd-party vendors (Liquid IT, FujiXero) to resolve print-server and network issues, while providing O365 rollout support across multiple library branches.
• Conducted testing, diagnostics, and training—executing run-sheet tests, real-time troubleshooting (remote/onsite), and stakeholder training on new systems.
• Managed IT assets and inventory, tracking resources via Confluence/Jira, updating asset records, and decommissioning outdated hardware per compliance standards.

Linux Systems Administrator

2017 - 2019

Syntrio Technologies Pvt Limited , India

• Administrated hundreds of RedHat Linux Production servers (Linux Apache MySQL PHP web-hosted servers) and various server applications (LAMP based).
• Managed user accounts, server subsystems, backups/restorations, and patch deployments. Automated tasks via Puppet Master and Bash scripts (user management, config rollouts, real-time monitoring)
• Mitigated threats (DDoS, malware, SQL injection) through real-time monitoring using Nagios, Splunk, and Wireshark. Quarantined vulnerabilities and implemented defensive protocols.
• Performed Linux server migrations (account/data transfers), backup verification, and disaster recovery drills. Resolved backup/restore issues and conducted restoration tests.